Reference

Legal terms before you open account

Our legal page sets out how 8usd treats account access, eligibility, wallet records, privacy requests and contact routes for India.

India legal accessAccount termsWallet recordsPrivacy requestsContact routes

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How local law shapes access

8usd Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This legal statement explains the position we apply when you create, access or manage an account from India. Your ability to use the site, keep an account active or receive account services depends on the law that applies in your location, and access is available only

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where local law permits. We may ask for identity checks, payment references or account history when a legal, security or compliance need arises. UPI, Paytm, PhonePe and Google Pay names on this page are used to describe transaction context in your account records; they do not
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change the legal terms between you and us. If a rule changes, we may update the wording, restrict access where required or ask you to confirm fresh details before continuing.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Three legal contact routes

Legal questions need a clear trail, so we separate account help from rights requests and formal complaints.

Account terms query Use this route when you need a clause explained, an eligibility point checked or a restriction clarified. We may ask for location details because account access depends on local law and is available where permitted.

Privacy request Send privacy requests when you want access to account data, correction of wrong details or deletion where law allows it. We verify your identity before sharing or changing any record linked to your account.

Formal complaint Raise a formal complaint when a legal answer, account closure or wallet record remains unresolved. Give dates, screenshots and payment references so the response team can check the sequence without asking twice.

ACCOUNT RIGHTS

Six checks behind your rights

We handle legal requests through a record-first process. That means we identify the account, match the request to the relevant term, preserve the evidence needed for security or legal reasons, and avoid…

Data handling

Your account data is used to operate the account, check eligibility, process wallet records and answer legal requests. We keep access narrow, so only teams with a valid reason can handle sensitive details.

Cookie records

Cookies help us remember sessions, reduce repeated checks and detect unusual account activity. You can adjust browser settings, but some legal and security checks may still rely on necessary session records.

Account security

Legal protection starts with access control. We may require password resets, mobile checks or document confirmation when account ownership is unclear, especially before changing contact details or releasing account records.

Retention periods

We keep account and wallet records only for the period needed for legal, security, tax or dispute purposes. After that period, records are deleted, anonymised or separated from active account use.

Change requests

If your name, mobile number or email is wrong, send a correction request with proof. We check the request against account history before editing details that affect login or wallet access.

Legal escalation

When a request needs a deeper legal check, we move it to a specialist queue and tell you what is being checked. Complex matters may take longer when documents or payment records must match.

Legal questions we answer directly

The questions below focus on your rights, account data, eligibility and contact routes under our legal terms. They are written for India readers who want plain answers before opening or continuing an account. If your situation depends on your state, payment record or identity check, contact us with the account details so we can answer against the actual record.

Access and eligibility depend on local law and are available where local law permits. If your location changes or a rule applies differently, we may restrict access or ask for confirmation before account activity continues.

You can ask for the personal data linked to your account, including contact details, account status and wallet record summaries where release is legally allowed. We verify identity before sharing anything sensitive.

Send a correction request with your registered email or mobile number and proof of the correct detail. We check the account history first because contact changes can affect login, wallet access and legal notices.

You may request deletion, and we will act where law allows it. Some records may need to stay for security, tax, dispute or legal reasons, especially wallet references and account verification history.

We may ask for documents when account ownership, eligibility, wallet activity or a legal request must be verified. The check helps prevent unauthorised access and keeps any response tied to the correct account.

Those payment names are used as context for account records and transaction matching. They do not create separate legal terms with us, and we only use related references when needed for account or legal checks.

Use the formal complaint route and include your account email or mobile number, dates, screenshots and payment references. Clear evidence helps us check the sequence and respond through a verified account channel.

Legal terms before you open account

Three legal contact routes

Six checks behind your rights

Data handling

Cookie records

Account security

Retention periods

Change requests

Legal escalation

Legal questions we answer directly

01 Can I access 8usd from anywhere in India?

02 What account data can I ask to see?

03 How do I correct wrong account details?

04 Can I ask for my data to be deleted?

05 Why might you ask for identity documents?

06 How are UPI, Paytm and PhonePe records treated?

07 Where should I send a legal complaint?

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